Return Policy
Return Policy @TYPHON
At TYPHON Machinery, we offer you the confidence and peace of mind you deserve when buying heavy machinery online. With years of expertise and a dedicated technical team behind us, we ensure that every machine you purchase is of the highest quality.
All our machines come with a one-year warranty, during which we provide free spare parts, ensuring your equipment stays operational and efficient. This commitment to quality and service means that when you choose TYPHON, you’re not just buying equipment; you’re partnering with a trusted brand that supports you every step of the way.
Should you not be completely satisfied with your purchase, we offer a hassle-free return policy. You can return your equipment to our California warehouse within 30 days from the date of purchase for a full refund. Please note, however, that the cost of return logistics is not covered by TYPHON.
Our machines and attachments are built to last, with superior craftsmanship and durability. Coupled with our technical expertise and extensive inventory of spare parts, your TYPHON machine will serve you for years to come. Choose TYPHON Machinery for quality you can rely on, with the support and service to match.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ty*************@***il.com. Please note that returns will need to be sent to the following address: 2522 S Malt Ave. Commerce, CA 90040
United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ty*************@***il.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ty*************@***il.com.